Refund policy

We have a 10day return policy, which means you have 10 days after receiving your item to request a return. Holiday Policy is 30 days for anything purchased in December 2025. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at store@alchemyworks.us.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned:  vintage goods, perishable goods, custom jewelry or personalized items. Marian Paquette, Teresa Foglia & swim are also not returnable , also we can exchange-only for fine jewelry. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at store@alchemyworks.us.

You can always contact us for any return question at store@alchemyworks.us. Thank you!